IT Service Management Systems (ISO-20000-1:2011)
IT is essential for delivering business today. Increasingly questions are raised with regards to the compliance of IT services and meeting the requirements of businesses and customers. IT service management systems are a recognised solution to this problem. They help to demonstrate both internally and externally that a business is meeting best practice. ISO 20000 takes a comprehensive approach to IT service management and defines a set of processes needed to deliver an effective service. ISO 20000 will align your IT service management with an overall business strategy and create a platform for effective business continuity management. ISO 20000 will ensure you stay ahead in today’s online world. Your business needs to meet with the increasing client and business demands for consistent, quality and cost effective IT services.
Need of ISO 20000-1:2011 Certification (ITSMS)
ITSMS is the ISO 20000-1:2011 standard which focus on the delivery system of services for IT sector. The System is based on PDCA and consist the systematic flow of the Information and security, safety and prevention from threats and Risks. The requirements include the design, transition, delivery and improvement of services to fulfill agreed service requirements.
Benefits of ISO 20000-1:2011 Certification
Assurance that the services of the client service requirements will be fulfilled
Assurance of the consistent approach by all its service providers, including those in a supply chain
Assurance to improve the design, transition, delivery and improvement of services by the implementation and operation of the SMS
Assurance of monitoring, measuring and corrective and preventive action properly and effectively
Reduce risk, cut costs and generate higher profit
Improved efficiency, reliability and consistency of IT services
More focused and consistent documentation processest
Increase managerial control and responsibilities, increasing ownership
Methods to measure and evaluate performance, processes and practices, providing more structured opportunities for continual improvement
ISO 20000 will help you set up transparent and optimized IT service management systems
ISO 20000 will enhance and strengthen IT management and control
Ensure your company meets with the high demands of IT governance
